Responsible Gaming at jilivi — Play Safe, Stay in Control

jilivi operates a strict minimum age policy. All players must be 18 years of age or older to register an account, make a deposit, or participate in any form of gambling activity on the Platform. This policy is non-negotiable and is enforced at every stage of the registration and verification process.

During account registration, all players are required to confirm that they are aged 18 or above. jilivi's Know Your Customer (KYC) process — which requires submission of a valid National Identity Card, passport, or other government-issued photo ID — is designed to verify both the identity and the age of every player before any withdrawal is processed or, in cases of suspected underage play, before continued access to the Platform is permitted.

jilivi takes the protection of minors very seriously. If we have reasonable grounds to suspect that a player is under 18 years of age, we reserve the right to:

• Immediately suspend the account pending age verification.
• Freeze any funds held in the account during the investigation period.
• Permanently close the account if underage use is confirmed, with any deposits returned to the source payment method (bKash, Nagad, Rocket, etc.) after deducting any winnings derived from play during the underage period.

Parents and guardians are strongly encouraged to use parental control software to prevent minors from accessing online gambling services. If you become aware that a minor has gained access to a jilivi account, please contact us immediately at [email protected].

jilivi provides every registered player with a comprehensive suite of responsible gaming tools, accessible directly from the account settings area. These tools are designed to put you in control of your gambling experience and to act as practical safeguards against the risk of problem gambling developing.

The core player safety tools available on jilivi are:

• Deposit Limits — Set a maximum amount you can deposit within a chosen time window (daily, weekly, or monthly). Limits take effect immediately when set. Increases to an existing limit are subject to a mandatory 24-hour cooling-off period before taking effect.
• Loss Limits — Define the maximum net loss you are willing to sustain in a given period. When your cumulative net losses reach this threshold, your session is ended and you cannot place further bets until the limit period resets.
• Session Time Limits — Set a maximum duration for any single gambling session. When the limit is reached, you will be automatically logged out of your account. This tool is particularly useful for players who find it difficult to step away voluntarily.
• Reality Check Notifications — Opt in to periodic pop-up reminders (e.g., every 30, 60, or 90 minutes) that display your session duration and your net win or loss since logging in. These nudges encourage mindful decision-making during extended sessions.
• Time-Out — Take a short-term break from all gambling for a period of 24 hours to 7 days. Your account is suspended for this period, your balance is retained, and the account reopens automatically when the time-out expires.
• Self-Exclusion — Request a longer-term or permanent exclusion from the Platform. See Section 4 for full details on exclusion periods and the process for requesting self-exclusion.

To activate any of these tools, log in to your jilivi account and navigate to the Responsible Gaming section in your account settings, or contact our support team directly at [email protected] who can apply any limit or restriction on your behalf immediately.

Setting a deposit limit is one of the most effective steps you can take to manage your gambling spend. jilivi makes it straightforward to set or adjust limits across three time windows. The table below summarises how the system works:

Limit Type	Period	Effect When Reached	Time to Increase
Daily Deposit Limit	24 hours (rolling)	Deposits blocked until next 24-hour window	24-hour cooling-off before increase takes effect
Weekly Deposit Limit	7 days (rolling)	Deposits blocked until next 7-day window	24-hour cooling-off before increase takes effect
Monthly Deposit Limit	30 days (rolling)	Deposits blocked until next 30-day window	24-hour cooling-off before increase takes effect
Daily Loss Limit	24 hours (rolling)	Session ends; no further bets until next window	24-hour cooling-off before increase takes effect
Session Time Limit	Per session	Automatic logout when duration reached	Adjustable before next session begins

When you set a deposit limit, jilivi will display your current spend against the limit in real time within your account dashboard, so you always know exactly how much of your allowance remains. Limits apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, and card — and cannot be bypassed by switching payment channels.

jilivi recommends that all players set at least a monthly deposit limit as a baseline financial safeguard, regardless of whether they believe they are at risk of problem gambling. A sensible, pre-agreed limit removes the temptation of impulsive decisions made during a losing streak or an emotionally charged session.

Self-exclusion is a formal commitment to stop gambling on jilivi for a defined period. It is a stronger measure than a time-out: once a self-exclusion is in place, it cannot be reversed before the exclusion period ends, regardless of any subsequent request. jilivi offers the following exclusion periods:

To request self-exclusion, follow the steps below:

• 1
  Contact Support Email [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address and your chosen exclusion period.
• 2
  Identity Verification jilivi will verify your identity to confirm the request is genuine. This protects you from third parties attempting to lock your account without your consent.
• 3
  Immediate Account Lock Once verified, your account will be locked immediately. You will receive a confirmation email and you will no longer be able to log in, deposit, bet, or receive promotional emails.
• 4
  Withdrawal of Balance Any positive balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, or Rocket account. Processing typically takes 2–5 business days.
• 5
  Reactivation After Exclusion At the end of the exclusion period (for non-permanent exclusions), you may request reactivation by contacting support. jilivi applies a 24-hour cooling-off period before reactivation is processed, and we will prompt you to review our responsible gaming tools before your account resumes.

Problem gambling can develop gradually and is often difficult to recognise in oneself. jilivi encourages all players to regularly reflect on their gambling habits. The following warning signs may indicate that gambling is becoming a problem:

If you recognise one or more of these signs in your own behaviour, we strongly encourage you to use jilivi's self-exclusion or time-out tools, speak to someone you trust, or contact a professional support organisation. Recognising the problem early is the most important step toward regaining control.

jilivi does not want any player to suffer in silence. If you are concerned about your own gambling, or about the gambling behaviour of someone close to you, there are several avenues of support available to you in Bangladesh and internationally.

Contact jilivi Responsible Gaming Support:

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. You can reach us at [email protected] with the subject line "Responsible Gaming Help". We will respond promptly and in complete confidence. We can assist you with setting limits, applying a time-out, initiating self-exclusion, or simply talking through your concerns in a supportive, non-judgmental way.

Seek Professional Guidance:

jilivi encourages players who are experiencing serious difficulties with gambling to seek professional counselling or medical support. A qualified counsellor can help you understand the underlying factors driving your gambling behaviour and develop healthy coping strategies. In Bangladesh, mental health and counselling services are available through hospitals in Dhaka, Chittagong, Sylhet, and other major cities.

Talk to Someone You Trust:

Sometimes the most powerful step is a simple, honest conversation with a family member, close friend, or religious advisor. Sharing your concerns with someone who cares about your wellbeing can relieve the burden of secrecy and open the door to practical support.

Financial Guidance:

If gambling has caused financial difficulties, consider speaking to a financial advisor or debt counsellor. Managing debt and rebuilding financial stability is an important part of recovery. Many banks operating in Bangladesh — including BRAC Bank, City Bank, Dutch-Bangla Bank, and Islami Bank — offer financial counselling services to their customers.

Responsible gaming at jilivi is not an afterthought — it is a core part of how we operate. The following commitments reflect the standards we hold ourselves to as an operator serving the Bangladesh market:

• We will never target vulnerable players with promotional materials. Players who have applied a deposit limit, taken a time-out, or requested self-exclusion will be immediately removed from all marketing communications for the duration of their restriction.
• We will always process responsible gaming restrictions without delay. No jilivi employee will attempt to persuade a player to reduce a requested limit or reconsider a self-exclusion request. Protective measures are applied immediately and without negotiation.
• We will monitor for signs of problem gambling. jilivi's risk team monitors account activity for behavioural patterns associated with problem gambling — such as sharp increases in deposit frequency, aggressive loss-chasing, or rapid escalation in stake sizes — and may proactively reach out to players displaying such patterns.
• We will maintain strict 18+ age verification. Every player account on jilivi is subject to identity and age verification. We will not activate accounts or process withdrawals for unverified players, and we will close any account found to belong to a person under 18 years of age.
• We will be transparent about the odds and nature of gambling. All games on jilivi — including slots, live casino tables, and sports betting markets — carry a house edge or implied margin. Gambling is a form of paid entertainment, and outcomes are determined by chance. jilivi does not represent gambling as a reliable or legitimate source of income.
• We will continuously improve our responsible gaming programme. jilivi reviews its responsible gaming policies and tools on a regular basis and seeks feedback from players and industry bodies to ensure our safeguards remain effective and up to date.