Privacy Policy — How jilivi Protects Your Data

jilivi collects personal information from you in several ways: directly when you register an account or contact our support team, automatically when you use the Platform, and from third-party sources such as payment providers and fraud-prevention services. The categories of information we collect are described below.

jilivi does not deliberately collect any special category data (such as health information, political opinions, or religious beliefs). If you voluntarily disclose such information in a support communication, we will treat it with the highest level of confidentiality and will not retain it beyond the resolution of the matter for which it was shared.

jilivi processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which jilivi processes your personal data are set out below.

• Account Management: To create, maintain, and administer your jilivi player account, including verifying your identity, age, and eligibility to use the Platform.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer partners, and to maintain an accurate record of your transaction history.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance through our support channels.
• Legal Compliance: To meet our obligations under applicable anti-money laundering requirements, to respond to lawful requests from regulatory authorities, and to fulfil any other legal obligations that apply to jilivi's operations in Bangladesh.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, multiple account abuse, bonus fraud, and any other conduct that breaches jilivi's Terms & Conditions or applicable law.
• Responsible Gaming: To monitor player activity for signs of problem gambling, to apply deposit limits or self-exclusion measures requested by the player, and to fulfil our duty of care obligations as a responsible gaming operator.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the performance, usability, and content of the jilivi Platform — including game selection, payment method availability, and sports betting markets.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided your consent to receive such communications. You may withdraw your marketing consent at any time by contacting [email protected].

jilivi does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We share your data only where it is strictly necessary to operate the Platform, fulfil a legal obligation, or protect the security of the Platform and its players. The categories of recipients with whom jilivi may share your data are as follows:

• Payment Service Providers: When you make a deposit or request a withdrawal, relevant transaction data is shared with the applicable payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, Mastercard) to the extent necessary to process the transaction.
• Identity Verification Partners: To complete KYC checks, jilivi may share identity document data with trusted third-party verification service providers who are contractually bound to process that data solely for verification purposes.
• Fraud Prevention Services: jilivi may share account and transaction data with fraud-detection platforms that help us identify suspicious patterns, multi-accounting, and bonus abuse across the industry.
• Game Software Providers: When you play a game provided by a third-party studio such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, the game client may log a player session token. jilivi shares only the minimum data necessary for game session integrity — no financial data or full identity data is shared with game studios.
• Legal and Regulatory Authorities: jilivi will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, legal process, or in order to protect the rights and safety of jilivi, its players, or the public.
• Corporate Transfers: In the event of a merger, acquisition, or sale of all or part of jilivi's business, personal data held by jilivi may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers with whom jilivi shares personal data are required to handle that data in accordance with applicable privacy standards and are prohibited from using it for any purpose other than the specific service they provide to jilivi.

jilivi uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the Platform effectively, remember your preferences, and analyse how the Platform is used. A cookie is a small text file placed on your device when you visit a website.

jilivi uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as account login sessions, security token validation, and session state management. You cannot opt out of strictly necessary cookies while continuing to use jilivi.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — so that you do not need to re-enter them on each visit.
• Analytics Cookies: jilivi uses anonymised analytics tools to understand how players navigate the Platform — which pages are visited most, where players drop off, and how performance can be improved. Analytics data is aggregated and does not identify individual players.
• Marketing Cookies: Where you have consented to receive personalised marketing, jilivi may use cookies to track which promotional offers you have seen and to prevent the same advertisement from being shown repeatedly.

You can control or disable cookies through your browser settings at any time. Please note that disabling functional or strictly necessary cookies may impair your ability to log in to your jilivi account or use certain Platform features. Detailed browser-level cookie controls are available in the Help or Settings section of all major browsers including Chrome, Firefox, Safari, and Edge.

jilivi retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods applied by jilivi to different categories of personal data are summarised below.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and research purposes.

jilivi's servers are located in secure data centre facilities. Where personal data is processed or stored outside of Bangladesh, jilivi ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

As a jilivi player, you have a number of rights with respect to the personal data that jilivi holds about you. jilivi is committed to facilitating the exercise of these rights promptly and without unnecessary friction. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data that jilivi holds about you, along with information about how it is being processed. jilivi will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data that jilivi holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through the jilivi account settings area. For changes to identity or KYC data, please contact our support team.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where jilivi has no legitimate grounds for retaining it. Please note that jilivi may be required to retain certain categories of data (such as transaction records) for legal compliance reasons even after an erasure request is received.
• Right to Restriction of Processing: You may request that jilivi restricts the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where jilivi processes your personal data on the basis of your consent or a contractual relationship, you have the right to receive a copy of that data in a structured, machine-readable format.
• Right to Object to Marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. To unsubscribe from jilivi marketing communications, contact [email protected] or follow the unsubscribe link in any marketing email.

To exercise any of the above rights, please contact jilivi's support team at [email protected] with the subject line "Data Rights Request". Please include your registered account email address and a clear description of your request. jilivi may ask for identity verification before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.

jilivi takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Transport Layer Security: All data transmitted between your device and jilivi's servers is encrypted using TLS (Transport Layer Security), commonly indicated by the padlock icon in your browser's address bar.
• Encryption at Rest: Sensitive data categories — including identity documents and payment reference tokens — are encrypted when stored on jilivi's servers.
• Access Controls: Access to personal data within jilivi's systems is restricted to employees and contractors who have a legitimate need to access it as part of their role. All access is logged and audited.
• Intrusion Detection: jilivi's infrastructure is monitored 24/7 for signs of unauthorised access, suspicious traffic patterns, and potential security incidents.
• Regular Security Assessments: jilivi conducts periodic internal security reviews and engages external specialists to assess the robustness of our data protection practices.
• Staff Training: All jilivi personnel who handle personal data receive regular training on data protection obligations and security best practices.

Despite these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jilivi will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your data secure. jilivi strongly recommends that you use a strong, unique password for your account, enable any two-factor authentication options that are available, and contact jilivi immediately at [email protected] if you suspect that your account has been compromised.

jilivi reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, legal obligations, or best practices. When we make a material change to this Policy, we will notify registered players by email using the address associated with their jilivi account, and we will update the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy from time to time to stay informed about how jilivi handles your personal data. Your continued use of the jilivi Platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any questions, concerns, or complaints about this Privacy Policy or about how jilivi handles your personal data, please contact our Data Privacy team using the details below:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response Time: jilivi aims to respond to all privacy enquiries within 5 business days.
• Language: All privacy correspondence is handled in English.

This Privacy Policy is governed by and construed in accordance with applicable law. The English-language version of this Policy is the authoritative version. In the event of any conflict between a translated version and the English version, the English version shall prevail.