jilivi Frequently Asked Questions
Everything you need to know about playing on jilivi — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and staying safe as a responsible player in Bangladesh.
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Bangladesh market
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Fast Account Setup
Creating a jilivi account takes under three minutes. You need a valid mobile number, a password, and a date of birth confirmation. Full KYC verification is required before your first withdrawal.
Mobile Payments Supported
jilivi fully supports bKash, Nagad, Rocket, and Upay for instant deposits and withdrawals — the payment methods used daily by millions of players across Dhaka, Chittagong, Sylhet, and beyond.
SSL-Secured Platform
Every transaction and login session on jilivi is protected by TLS encryption. Your personal data and payment details are never stored in plain text. jilivi also supports two-factor authentication.
Cricket & Sports Betting
jilivi offers live and pre-match betting on BPL, IPL, T20 World Cup, ODI series, and international cricket. Football, kabaddi, and other sports are also covered with competitive odds.
Ongoing Promotions
jilivi runs welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events like Eid, Pohela Boishakh, and major cricket tournaments. All bonuses have clear wagering requirements.
Responsible Gaming Tools
jilivi provides deposit limits, loss limits, session timers, time-out options, and self-exclusion — all accessible directly from your account settings. 18+ only. Play within your means.
Account & Registration
QHow do I create a jilivi account in Bangladesh?
Creating a jilivi account takes under three minutes — visit the site, click the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. You will receive a one-time verification code via SMS to activate your account. Once confirmed, you can log in, make your first deposit via bKash or Nagad, and start playing immediately.
QWhat documents do I need to verify my jilivi account?
jilivi requires a government-issued photo ID for KYC verification — a valid National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide a selfie holding your ID and, in some cases, proof of address such as a utility bill or bank statement. Submitting clear, unedited scans speeds up the review, which typically completes within 24 hours.
QIs KYC verification mandatory before I can withdraw on jilivi?
Yes — jilivi requires all players to complete identity verification before processing any withdrawal. This is a firm policy applied to every account without exception. KYC protects both players and the platform from fraud and ensures that winnings are paid to the correct person. You can deposit and play while verification is pending, but your first withdrawal will be held until the process is complete.
QI forgot my jilivi password — how do I reset it?
Use the "Forgot Password" link on the jilivi login page. Enter the mobile number or email address registered to your account, and a reset code will be sent to you via SMS or email within a few minutes. Enter the code, choose a new strong password, and log back in. If you no longer have access to your registered mobile number, contact support at [email protected] with your account details.
QCan I open more than one jilivi account?
No — jilivi strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of jilivi's Terms & Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact support immediately to have it merged or closed.
QHow do I close my jilivi account permanently?
To permanently close your account, email [email protected] from your registered email address with the subject line "Account Closure Request". jilivi will verify your identity, process any outstanding balance back to your registered payment method (bKash, Nagad, etc.), and close the account within 5 business days. If the closure is related to a gambling concern, you can also request self-exclusion — see the Safety section below for details.
Deposits & Withdrawals
QHow do I deposit money into my jilivi account using bKash?
Log in to your jilivi account, go to the Deposit section, and select bKash as your payment method. You will be shown a jilivi bKash merchant number — open your bKash app, tap "Send Money" or "Payment", enter the merchant number, your deposit amount, and your bKash PIN to confirm. The funds typically appear in your jilivi wallet within 1 to 5 minutes. Always use the exact merchant number shown in your account to avoid delays.
QHow long does a Nagad deposit take on jilivi?
Nagad deposits on jilivi are processed instantly in most cases — funds typically appear in your account balance within 1 to 3 minutes of completing the transaction in the Nagad app. During periods of high traffic or Nagad network maintenance, processing may take up to 10 minutes. If your deposit has not arrived after 15 minutes, take a screenshot of your Nagad transaction confirmation and send it to [email protected].
QWhat is the minimum deposit amount on jilivi?
The minimum deposit on jilivi is ৳200 for mobile wallet payments including bKash, Nagad, Rocket, and Upay. Bank transfer deposits may carry a higher minimum of ৳500 depending on the bank. There is no maximum deposit limit set by jilivi, though your mobile wallet provider (e.g., bKash or Nagad) may impose its own daily transaction limits that apply independently of jilivi's platform.
QWhat is the minimum withdrawal amount on jilivi?
The minimum withdrawal amount on jilivi is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, and bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. Withdrawals below this threshold cannot be processed. If your balance is less than ৳500 and you wish to withdraw, you will need to play until your balance reaches the minimum before submitting a withdrawal request.
QHow long do jilivi withdrawals take to arrive?
Withdrawals to bKash, Nagad, and Rocket are typically processed within 30 minutes to 4 hours once your request has been approved by jilivi's finance team. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks take 1 to 3 business days depending on the bank's clearing schedule. All withdrawal requests are subject to account verification being complete — unverified accounts cannot receive payouts.
QDoes jilivi charge any fees on deposits or withdrawals?
jilivi does not charge any fees on deposits or withdrawals from the platform's side. However, your mobile wallet provider or bank may apply their own standard transaction charges — for example, bKash charges a small fee on "Send Money" transactions. To avoid unexpected charges, use the "Payment" option in bKash rather than "Send Money" when making a jilivi deposit, as Payment transactions to merchants are typically free for the sender.
Games & Gameplay
QWhat cricket betting markets does jilivi offer for BPL matches?
jilivi offers a wide range of BPL (Bangladesh Premier League) betting markets, including match winner, top run scorer, top wicket taker, total runs over/under, method of dismissal, player of the match, and live in-play betting on every ball. Seasonal markets such as BPL tournament winner and group stage finishers are available before the competition begins. All BPL odds are displayed in decimal format and updated in real time during live matches.
QCan I place live in-play bets on cricket matches at jilivi?
Yes — jilivi's live betting platform allows you to place in-play wagers on ongoing cricket matches, including BPL, IPL, T20 World Cup, and international ODI and Test series featuring the Bangladesh Tigers. Odds update ball by ball, and markets such as next wicket, runs in the next over, and current batter score are available. A stable internet connection is recommended for in-play betting since odds can change within seconds.
QWhat is the RTP on jilivi's slot games?
The Return to Player (RTP) on jilivi's slot games varies by title, but the majority of games from providers such as Pragmatic Play, NetEnt, and Microgaming have RTPs between 94% and 97%. Each game's RTP is disclosed in its information panel within the game lobby. RTP is a theoretical long-term average calculated over millions of spins — it does not guarantee results in any individual session or playing period.
QIs jilivi's live casino fair and are the dealers real?
Yes — jilivi's live casino games are streamed in real time from professional studios, featuring human dealers operating physical cards, roulette wheels, and dice. Games are provided by certified suppliers including Evolution Gaming and Ezugi, whose software and dealing procedures are audited for fairness. The random outcomes in live casino games are determined by physical objects (actual cards, an actual spinning wheel), not software algorithms.
QCan I play jilivi games on my mobile phone?
Yes — the full jilivi platform is optimised for mobile browsers on both Android and iOS devices. All slots, live casino tables, and sports betting markets are accessible via your phone's browser without downloading any separate app. For the best experience, use a current version of Chrome on Android or Safari on iPhone. A stable 4G or Wi-Fi connection is recommended, especially for live casino streaming and in-play cricket betting.
QWhat happens to my open bet if a cricket match is abandoned or rained out?
If a cricket match is officially abandoned, cancelled, or does not reach a result due to rain, jilivi will void all outstanding bets on that match and return the stake amount in full to your account balance. In cases where the Duckworth-Lewis-Stern (DLS) method is applied and an official result is declared, settled bets stand as per the official result. Specific rules for match abandonment are detailed in jilivi's sports betting terms.
Bonuses & Promotions
QWhat welcome bonus does jilivi offer to new players in Bangladesh?
jilivi offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage match are displayed on the promotions page at the time of registration — these figures are updated periodically so the current offer may differ from any earlier promotional material. To claim the welcome bonus, opt in during the deposit process; bonuses not claimed at the time of the qualifying deposit cannot be applied retroactively.
QWhat are wagering requirements and how do they work on jilivi?
A wagering requirement is the number of times you must bet your bonus amount before it converts into real, withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing the bonus-derived winnings. Each game contributes differently — slots typically count 100%, while table games and sports bets may contribute less. Check the specific bonus terms for full contribution rates.
QDo jilivi bonus funds expire if I do not use them quickly?
Yes — all jilivi bonuses carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If wagering requirements are not met within the expiry window, the bonus balance and any winnings generated from it are forfeited automatically. The exact expiry period is stated in the terms of each individual promotion. Check your active bonuses in the account dashboard to see remaining time.
QDoes jilivi offer any promotions during Eid or Pohela Boishakh?
Yes — jilivi regularly runs seasonal promotions tied to major cultural and sporting events in Bangladesh, including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), Victory Day on December 16, and major cricket tournaments such as the BPL season and ICC T20 World Cup. These promotions typically include deposit match bonuses, free spins, prize draws, and enhanced odds. Keep an eye on the promotions page during these periods for the latest offers.
QDoes jilivi have a loyalty or VIP programme?
jilivi rewards regular players through a loyalty programme where points are earned on qualifying bets and real-money gameplay across all sections of the platform — sports betting, live casino, and slots. Accumulated points can be exchanged for bonus credits or used to unlock higher VIP tiers, which come with benefits such as faster withdrawal processing, dedicated account management, higher deposit limits, and exclusive promotion access. Full programme details are available in the promotions section after login.
Safety & Responsible Gaming
QIs jilivi a safe and legitimate platform for players in Bangladesh?
jilivi operates as a safe and reliable online gaming platform, protecting all player data and financial transactions with TLS/SSL encryption. The platform uses certified Random Number Generator (RNG) software for slot and virtual games, and live casino games are provided by internationally audited suppliers. jilivi enforces strict KYC verification, maintains responsible gaming tools, and operates a dedicated support team. Players should always gamble on platforms that display clear responsible gaming policies and secure payment channels.
QWhat is the minimum age to play on jilivi?
The minimum age to register and play on jilivi is 18 years old. This applies to all products — sports betting, live casino, slots, and any other game on the platform. Age is verified during the KYC process, and any account found to belong to a person under 18 will be permanently closed and any deposits returned. jilivi encourages parents and guardians to use parental control software to prevent underage access to online gambling platforms.
QHow do I set a deposit limit on my jilivi account?
Log in to your jilivi account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set a daily, weekly, or monthly cap on how much you are allowed to deposit. Reducing a limit takes effect immediately. Increasing an existing limit is subject to a mandatory 24-hour cooling-off period before the change is applied — giving you time to reconsider. You can also contact [email protected] to have limits applied instantly on your behalf.
QHow do I self-exclude from jilivi if gambling is becoming a problem?
To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", including your registered email address and your preferred exclusion period — options range from 1 week to permanent closure. Once your identity is confirmed, your account will be locked immediately, all marketing communications will stop, and any remaining balance will be returned to your payment method. Permanent self-exclusion cannot be reversed. See the Responsible Gaming page for full details.
QCan I take a short break from gambling without permanently closing my jilivi account?
Yes — jilivi offers a time-out feature that temporarily suspends your account for a period of 24 hours, 48 hours, or up to 7 days without permanently closing it. During a time-out, you cannot log in, deposit, or place bets, but your account balance is preserved. At the end of the time-out period, your account reopens automatically. If you need a longer break, consider the self-exclusion option, which covers periods from 1 month up to permanent closure.
QWhere can I get help if gambling is negatively affecting my life in Bangladesh?
If gambling is affecting your finances, relationships, or mental health, the most immediate step is to contact jilivi's responsible gaming team at [email protected] — we can apply a limit or self-exclusion the same day. Beyond jilivi, we encourage players to speak with a trusted family member, a doctor, or a qualified counsellor. Mental health and counselling services are available at hospitals and clinics in Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities. You are not alone, and help is available.
Still Have a Question?
If your question was not answered above, our support team is available 24 hours a day, 7 days a week. Email us and we will respond promptly — in complete confidence.
[email protected]Ready to Play on jilivi?
Now that your questions are answered, explore everything jilivi has to offer — from live BPL cricket betting and hundreds of slot titles to live casino tables and seasonal promotions for Bangladesh players.